These are the terms and conditions which apply to your subscription/s to CHARLES STREET RESEARCH publications (both free and paid, online and hard copy), conference and seminars, the purchase of conference and seminar materials, products, and your use of the websites provided by CHARLES STREET RESEARCH (together, the “Services”).
By using or purchasing our Services you agree to be bound by these terms and conditions and they shall constitute the entire agreement between you and CHARLES STREET RESEARCH (the “Agreement”).
If we change our terms and conditions, we will notify you of those changes here.
The advice we provide is published generally, is not personal to you and does not take account of your personal circumstances. We do not assess the suitability or appropriateness of any investment in light of your personal circumstances, including your knowledge and understanding, financial strength, tax liability or appetite for risk.
If you need guidance on interpreting our advice in light of your personal circumstances, you should seek independent advice from an appropriately qualified professional. You should also interpret our advice in light of the risk warnings that are contained within it.
Your order will be processed in 3-5 business days from the date it was placed.
If your order is on backorder, you will be notified. The order will be processed once the item is back in stock.
The charge will appear on your credit card billing statement as Name of the item purchased or Name of business.
Shipping fees and options, where applicable, are clearly disclosed on your order form at the time of purchase.
Confirmation of your order
If you order one of our own Services, within two working days of your order you will be sent an email which confirms receipt of your order. It will not contain the payment details provided by you.
In the event the payment method you provided fails, a customer services representative will contact you by telephone (if you have supplied your number) or by email or letter, to check the details you have supplied, and re-try the authorization process. Again, if we contact you by email or letter, our correspondence will not contain any payment details.
Ending a subscription
We are entitled to terminate your paid or unpaid subscriptions and access to our Websites at any time without notice. Provided you have not breached these terms and conditions, if we terminate a paid subscription of a fixed term we will refund the unused portion of your subscription fee.
If you wish to cancel your subscription, you may email customer service at email@example.com or call (800) 583-0428 between Monday – Friday (9 a.m. – 8 p.m. EST).
The refund and credit policy applicable to your purchase can be found on your order form and in your confirmation email. Prorated refunds are available unless otherwise stated.
Refunds on paid subscriptions are processed within 5-7 business days of receipt of your request to cancel your subscription.
Reliance on content
Content in our publications is for general information only and is not intended to be relied upon by users in making (or not making) specific investment decisions. We try to ensure that the content of our Services is up to date and accurate, but we do not guarantee the accuracy of the information. We urge customers to perform their own due diligence.
We do everything in our power to ensure that our websites are fully operational and available to you at all times. However, in order to make sure they are up to date and offering you the best service, access may sometimes be interrupted or restricted to allow for maintenance or the introduction of new facilities and services.
Copyright and trademarks
Copyright in all information, text and images featured in the Services, is owned by or licensed to CHARLES STREET RESEARCH (“Our Content”). Provided that you acknowledge us as the source of the information, you are entitled to save or download one copy of any of Our Content for the purposes of reference, but you are not entitled to make any further copies of the work.
All property rights remain with CHARLES STREET RESEARCH. Other than as provided in these terms and conditions, you may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, or use for any public or commercial purpose any of Our Content without our prior written permission.
Breach of these terms and conditions
We have the right, but not the obligation, to monitor any activity and content associated with the Services. We may investigate any reported violation of these terms and conditions and take any action that we deem appropriate. This may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access to and use of the Services.
This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, United States of America, without regard to choice or conflicts of law principles. Further, you agree to the jurisdiction of the courts of the United States District of Maryland to resolve any dispute, claim or controversy that relates or arises in connection with the Agreements.
REQUIREMENT to include the procedure for cancelling recurring charges including customer service contact information (method and hours)